Return policy

Welcome to the Return Policy page of fanjereypro. Our goal is to ensure a seamless shopping experience for our customers. Below, you will find the rules and guidelines regarding product returns and refunds. Please read carefully before making a return request.

1. Customers must submit a return request within 30 days of receiving the item. Any requests made after this period may not be accepted.

2. Items must be returned in their original condition, including all packaging, tags, and accessories. Items that have been used, worn, or damaged by the customer may not be eligible for return.

3. Customers are required to include proof of purchase when submitting a return. This can include order confirmation emails or receipts.

4. Returns will be processed within 7 business days after we receive the returned item. Please allow additional time during peak seasons or holiday periods.

5. Refunds will be issued to the original form of payment. The exact time it takes for the refund to reflect in your account depends on your bank or payment provider. Possible delays may occur due to bank holidays, system maintenance, or international banking processes.

6. If the item received was defective or not as described, fanjereypro will cover the return shipping fees. In all other cases, return shipping costs are the responsibility of the customer.

7. Certain items may not be eligible for returns due to hygiene reasons or other specific conditions. Please check the product description carefully before making a purchase.

8. If you received a damaged or incorrect item, please contact us immediately at for assistance. We may require photographic evidence of the issue to process your claim.

9. Sale or clearance items may be considered final sale and not eligible for return unless defective. Please refer to the specific product description for more details.

10. Once a return has been approved, customers will receive further instructions on how to ship the item back to us. Include all required information to expedite the process.

11. If you have any questions or concerns about our return policy, feel free to reach out to us via email at . We are here to assist you and ensure your satisfaction.